Terms of service.

 

Please note, It is the responsibility of the client who books to understand, agree & be responsible
for all booking conditions including payment.

Should you have any queries in regards to these terms please contact Loretta Spinelli directly.

Payment Options

  • Loretta Spinelli accepts cash or eftpos payments for in studio bookings and invoice payments for bridal bookings. All prices are in Australian dollars. Should you require a receipt, this can be emailed to your desired email address.

  • Late payment fees of $20 per day will occur when invoices are overdue.

Deposits & Payment Terms

  • A deposit for service’s asked by Loretta Spinelli is non-refundable and non-transferrable to any other service, it is required to be paid upon receipt date

    Deposits & Payment Terms - Bridal Bookings

  • A deposit for any service by Loretta Spinelli is non-refundable and non-transferrable to any other service, it is required to be paid upon receipt date.

  • Until Loretta Spinelli receives deposits and client information sheet, and agreed to electronic terms the date is still available for other bookings. Please note, Loretta Spinelli does not require bookings for both services, if you only desire one type of service, please specify at initial stages of booking. Once deposit is paid, your booking is officially confirmed as secured.

  • All payments with Loretta Spinelli are 100% non-refundable unless unforeseen circumstances have arisen and Loretta is unable to find a replacement for your booking date. If Loretta's staff members are available for booking date and are able to complete booking in due time the payment specified at initial contact still stands and is not negotiable to change or discount amount owed.

  • Loretta and team cannot change your booking without notice and you cannot cancel without notifying Loretta Spinelli.

  • If you are booking hair and makeup package a $500 deposit of each service quoted is required.

  • If your booking is either hair or makeup package your deposit amount is $500.

  • The final balance must be paid 2 weeks prior to the wedding day via invoice provided to you.

  • If payments have not been received before the wedding date this reserves Loretta Spinelli the right to cancel booking and deemed satisfactory for Loretta and her team to not show up on booking date this includes trial payments not finalised

  • $20 per pay late fee will be implemented if failed to finalise invoices on receipt date.

    Bridal Booking Cancellations

  •  If you cancel your booking within 4 months prior to your date you will be liable for the balance of the remaining funds. Remaining payments of the balance due shall be made as set out in the payment schedule. In the event that client fails to remit payment as specified, Loretta Spinelli shall have the right to immediately terminate this agreement with no further obligation to refund money (including the aforementioned retainer),to attend the scheduled event and complete services.

  • Loretta Spinelli understands unforeseeable and unfortunate events such as a passing with loved one may arise without notice. In this circumstance your deposit is able to be held and appointment transferred to another date provided newly requested date is not previously booked. Understanding this may be a difficult time Loretta Spinelli will require as much notice as possible from the client and will attempt to accommodate to reschedule booking.

  • For all other circumstances where client is unable to transfer to another date and reason for cancellation does not fall under unforeseeable circumstances, a cancellation fee of $350 will apply if you cancel within the 4month period.

  • If there is a reduction in numbers within 4 months prior of the wedding date, payment is still required for the original amount of services booked at time of deposit. Please note all final numbers must be confirmed no later than 4 months prior to the wedding.

  • Your deposit and final payment is non-refundable and non- transferable for another service.

  • Loretta Spinelli at her discretion, may agree to waive all or part of the cancellation fee if the circumstances of the cancellation in her opinion, are beyond your reasonable control.

    Cancellations

  • 72 Hours notice is required for in studio bookings, if bookings are not cancelled within this timeframe a 50% cancellation fee applies

  • Bridal Makeup and/or Hair Trials

  • Makeup trials are $200 and are 90min bookings.

  • Hair trials are $200 and are 60min bookings (it is recommended to have a discussion about styles

    prior to this service to ensure Loretta’s hair styling aligns with your desired look)

  • Bridal Hair and makeup trials are $350 and are a 2 1/2 hr service.

  • All trials must have hair and skin prepped, washed hair & dried day before trial date. (No Styling tools used) If you require specific prep work to be done it is the clients responsibility to have this prepped in hair prior to appointment date. Wet hair will not be accepted for trial date.

  • If you are booking a hair and makeup package, Loretta Spinelli & depending on the amount of individuals to complete Loretta’s team will automatically be placed onto the booking, please discuss with Loretta directly about how this is arranged. (fee’s apply)

  • It is your responsibility to advise Loretta of any hypersensitivity you face or any parties involved within booking. Loretta Spinelli is not liable for any reactions that may be caused due to sensitivities.

  • If you change your mind after having a trial it is recommended to conduct another trial so that you are happy with the style before the wedding day; same fee to each service applies if another trial is requested.

    Travel Cost

  • Loretta Spinelli will include a Travel fee (there and back fee) cost is subject to rise if destination is international or interstate. You will be advised of the cost/accommodation of your travel expense on first contact of booking.

Price List

  • Loretta Spinelli may update price list without notice to you. However if you already have a booking, these prices will not affect you including weddings that have been pre-booked and deposits paid with old price list.

Bridal Bookings_Senior Artists

  • Due to high demand of bookings and strict time frames Loretta Spinelli may require additional team members to contribute on your booking date in order for time and efficiency to flow throughout the day without notice to you a staff member may be assigned to your booking at initial stages.

  • Please note, it is not guaranteed that Loretta Spinelli can accommodate to your request if you prefer not to have extra team member included.

Timing

  • Loretta Spinelli allows 1 hour per person from scheduled arrival time to completion of whole service.

  • Recommended allocated time is one hour per person per makeover. For bridal parties please note Loretta will work out a recommended schedule in order for consistency and flow of service for the client.

  • Loretta Spinelli Is not liable to commit to any time requests, client will be given a start and finish time.

  • An additional cost applies subject to circumstances where the reason for extra timing is on your request (if can be accommodated by Loretta Spinelli) during the service of $120 each hour after completion of services and will be invoiced 2 days post wedding if extra timing occurs on day
    of wedding.

    Parking

  • Parking costs incurred by Loretta Spinelli are at the client’s expense; Loretta will notify you at the time of your mobile or bridal booking and will be invoiced for parking fees. If Loretta is unable to receive quotes on parking prior to booking day an invoice will be sent two days after post booking date.

Sudden Illness/ Unforeseen Reasons

  • In the event that Loretta Spinelli may cancel your booking due to serious illness or other unforeseen reasons, Loretta Spinelli will attempt to find you a suitable replacement however it is not guaranteed that Loretta will be able to find a replacement.

  • If a replacement cannot be found Loretta will refund funds paid in this circumstance where reasons are beyond her control and forced to cancel your booking.

  • Client and replacement are liable to confirm finer details of transfer of booking once Loretta exchanges contact details.

  • If replacement is from Loretta's team, price is not negotiable. Contract, deposit and final balance remains as per Loretta's Terms.

OH&S and Hygiene

  • Loretta is not under any circumstances responsible for any allergic reactions to products & tools used. The responsibility is on the client to disclose any allergies or hypersensitivity.

  • Clients may choose to use their own products under special circumstances but the rate for services remains the same.

  • Loretta does not accept false eyelashes from clients to use due to quality control. Please note that Loretta cannot work on clients who are contagiously ill or have contagious illnesses. Services will be refused at her discretion; it is the client’s responsibility to disclose any illness/s and hypersensitivities at initial contact.

    Makeup Artist's Responsibilities

  • Loretta hereby agrees to perform Makeup/Hair services for client at the event specified in
    a professional, work like manner according to the prevailing standards in the industry. Makeup Artist may employ one or more assistants. Loretta is not responsible for the impact on the final product or any interference caused by guests or other vendors at the event. Loretta Spinelli will make every effort to guarantee requests by client.

Unsafe Conditions

  • If Loretta Spinelli or her team is exposed to (i) unsafe conditions, or (ii) objectionable or illegal acts at the event, Loretta reserves the right to take reasonable action to remedy such a situation, including but not limited to leaving the event. In such circumstances, Loretta shall not be obligated to refund any of the amounts paid by client because of such action.

Copyright

  • All photographs taken by Loretta Spinelli at the Event, in whatever form, are copyright protected. Loretta will allow reproduction and publishing for personal use (e.g. social media, Facebook, blogs).

Bridal Event Changes

  • Loretta Spinelli must be notified immediately of any changes in schedule or location, at least 6 months in advance of the scheduled event date.

  • If client notifies Loretta by phone, a written (i.e. email) confirmation must be sent within 2 days of such notification.

  • If the date of the event changes and notice is not given the period specified above, then Loretta shall be entitled to the retainer amount as liquidated damages for having to reschedule the event.

  • The retainer amount will need to be repaid upon booking the new date, subject to Loretta’s availability.

Mobile Bookings

  • Mobile bookings are a minimum of 5 persons. If numbers were to reduce at any given time the client has an option to either be liable to complete full payment of 5 persons quoted at initial stages of booking or the mobile booking is to be moved to studio booking without additional cost applied.

  • Travel fee may apply and is an additional payment on quoted amount. Please inform Loretta on location to confirm if this applies to your booking or not.

    Term

  • The term of this agreement shall commence upon the execution of this booking and shall terminate upon Loretta Spinelli's delivery of the final service. Unless terminated earlier as provided herein.

    This website is operated by Loretta Spinelli. Throughout the site, the terms “we”, “us” and “our” refer to Loretta Spinelli. Loretta Spinelli offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices as stated here. 

    By visiting this site and/ or purchasing from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including additional terms, conditions and policies referenced within. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. 

    Please read these Terms of Service carefully before accessing and or purchasing from our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. 


    Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. 

    Our store is hosted on SquareSpace Inc. SquareSpace provides us with the online e-commerce platform that allows us to sell our products and services to you. 

    SECTION 1 - ONLINE STORE TERMS 

    By agreeing to our Terms of Service, you agree that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. 

    You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). 

    You may not transmit any worms or viruses or any code of a destructive nature.

    A breach or violation of any of the Terms will result in an immediate termination of your Services and potential legal action. 


    SECTION 2 - GENERAL CONDITIONS 

    We reserve the right to refuse service to anyone for any reason at any time and are not required to provide any explanation or evidence. 

    You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. 

    You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without direct written permission from Loretta Spinelli.

    The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. 


    SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION 

    We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. 

    This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site regularly. 

    SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES 

    Prices for our products are subject to change at any time without warning or notice. 

    We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without warning or notice at any time. 

    We are not liable to you or to any third-party for any modification, price change, suspension or discontinuance of our Service. 

    SECTION 5 - PRODUCTS OR SERVICES (if applicable)

    Specific products or services may be available exclusively online through our website. These products or services may have limited quantities and are only subject to return or exchange according to our Return Policy. 

    We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's, phone, tablet or other electronic device display, of any color will be a complete accurate depiction

    We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer at any given time. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. 

    We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected. 

    SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION 

    We reserve the right to refuse or cancel any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors or do not seem like a legitimate transaction. 

    You agree to provide current, complete and accurate purchase and account information for all purchases made to us. You agree to immediately update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as required. 

    SECTION 7 - OPTIONAL TOOLS 

    We may provide you with access to third-party tools or referencs over which we neither monitor nor have any control nor input. 

    You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. 

    Any use by you of optional tools offered through the site is at your own risk and discretion and you should ensure that you are familiar with the terms on which tools are provided by the relevant third-party provider(s). 

    We may also,at any time, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service. 

    SECTION 8 - THIRD-PARTY LINKS 

    Content, products and services available via our Service may include materials from third-parties. 

    Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of these third-parties. 

    We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transactions. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party and not to Loretta Spinelli.


    SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS 

    If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction or acknowledgment, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. 

    We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. 

    You agree that your comments on both this service and any digital platform will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain malicious or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use false e‑mail addresses, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party. 

    SECTION 10 - PERSONAL INFORMATION 

    Your submission of personal information through the store is governed by our Privacy Policy. 

    SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS 

    Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders, if any information on the website is inaccurate. This may occur at any time without prior notice (including after you have submitted your order). 

    We shall not have any obligation to update, adjust or clarify information on our website, including, without limitation, pricing information, except as required by law. No specified update applied on the website, should be taken to indicate that all information has been modified or updated. 

    SECTION 12 - PROHIBITED USES 

    In addition to other terms as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. 

    SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY 

    We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. 

    We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. 

    You agree that from time to time we may remove the service for periods of time or cancel the service at any time, without notice.

    You agree that your use of, or potential inability to use, the website is at your own risk. The website and all products and services delivered to you are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality,durability, and non-infringement. 

    In no case shall Loretta Spinelli, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the website/service or any products procured using the service, or for any other claim related in any way to your use of the website or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the website, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. 

    SECTION 14 - INDEMNIFICATION 

    You agree to indemnify, defend and hold harmless Loretta Spinelli and any of our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party. 

    SECTION 15 - SEVERABILITY 

    In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions. 

    SECTION 16 - TERMINATION 

    The obligations and liabilities of all parties involved prior to the termination date shall survive the termination of this agreement for all purposes. 

    These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. 

    If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

    SECTION 17 - ENTIRE AGREEMENT 

    The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. 

    These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). 

    Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party. 

    SECTION 18 - GOVERNING LAW 

    These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia. 

    SECTION 19 - CHANGES TO TERMS OF SERVICE 

    You can review the most current version of the Terms of Service at any time at this page. 

    We reserve the right, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

    SECTION 20 - CONTACT INFORMATION 

    Questions about the Terms of Service should be sent to us at info@lorettaspinelli.com